With how prevalent SMS messages have become in the business setting, it is only fitting that enterprises take better care of the information they send to avoid mishaps. However, as much as the management is exerting extra effort to securecommunications, there may be times when you and your employees become careless.
Failure to secure your messages can lead to costly repercussions, which is why utilizing various tools, such as enterprise SMS archiving solutions,is beneficial. To discover ways to secure your enterprise messages, check out our tips below:
Research Providers
Research their background and compare features when looking for an enterprise message provider. Examine each firm for the perfect security strategy that best aligns with your company’s and whether they offer additional protection services like end-to-end encryption.
You should also check customer reviews for insights into their reliability in securing messages. Additionally, ask them how they resolveda breach and the support they provided to clients.
Use Multi-Factor Authentication
Traditionally, businesses and many others use passwords to secure their accounts and systems. But passwords are quickly becoming obsolete as hackers find a way to bypass them. Multi-factor authentication (MFA) is a better alternative, considering Microsoft states that MFA was able to stop 99.9% of attacks.
Multi-factor authentication requires users to confirm their log-in through various methods such as push notifications, biometrics, PIN, and tokens.
Train Employees
Perhaps much of the breaches in enterprise messaging are caused by employees. These are often attributed to carelessness when sending critical information via instant message or falling for cyberattacks such as phishing.
To prevent employees from accidentally leaking company data, initiate training sessions and seminars on usingenterprise messaging within your business. You can also create policies on what they can and cannot send through text.
Use an Archiving Solution
Breaches are not the only risks your business should stay wary of. Several regulatory organizations supervise companies for communications compliance, and failure to abide may result in damaging legal consequences. To avoid this, partner with a third-party agency that can provide you with enterprise text archiving software.
LeapXpert offers reliable message-archiving solutions capable of recording all conversations between employees and customers. To learn more, visit their website https://www.leap.expert/.
